Return & Exchange Policy

Return & Exchange Policy

1. Exchange Terms & Conditions

  • Only one exchange is allowed per order.

  • Customers must pay the price difference for higher-priced items.

  • No refund will be given for lower-priced items.

  • All return and replacement shipping fees are borne by the customer.

  • No refunds for change of mind.

  • Exchanges require prior approval from UGREEN Singapore.

2. Change of Mind

Exchange requests must meet the following conditions:

  • Purchased directly from ugreen.com.sg.

  • Requested within 7 days of delivery.

  • Item must be brand new, unused and unopened.

  • Original factory seal must be completely intact, with no damage or signs of tampering.

  • Original packaging, accessories and free gifts must be complete.

3. Defective or Incorrect Items

For defective, damaged or incorrect items, please contact us within 3 days of delivery, where possible, with your order number and supporting photos or videos.

Eligible claims will be handled in accordance with our warranty policy and applicable Singapore consumer protection laws.

Important: Opened or damaged factory seals will result in rejection of change-of-mind exchange requests, even if the item is unused.